Frequently Asked Questions

While we unfortunately cannot offer specific pricing guidance, it is important to keep in mind that booking during timeframes when kids are out of school are traditionally higher demand timeframes.

To list your rental on VacationCandy, first sign-up for a VacationCandy account through our Owner Dashboard, Owner.VacationCandy.com. Once registered, you'll be able to log-in to your account and begin to add listings.

To create a VacationCandy account, go to https://www.owner.vacationcandy.com, then select the "Sign Up" button. Once you have completed the necessary fields and submitted the form, you will receive an email to confirm your account. Check your email and select the Confirm Account link. You will then be able to log-in through the Owner Dashboard to begin adding listings.

A list of the resorts that can be listed with VacationCandy can be found here: https://vacationcandy.com/sitemap

Listing on VacationCandy is free.

Please ensure you are using an up-to-date version of Google Chrome, Safari or FireFox. Internet Explorer is not supported by the Owner Dashboard.

VacationCandy’s premium service is paid for by our Guests. VacationCandy will add its commission on top of the Owner’s asking price.

VacationCandy's commission is added on top of the Net to Owner amount and is the greater of $500 or 10%. If an Owner opts in to the Expanded Distribution Network, the Owner's Net amount will be reduced by 5% of the Guest Price. For Example: if an Owner wants to net $2,500.00 without the Expanded Distribution Network, the Guest's Price would be $3,000. If an Owner wants to net $2,500 using the Expanded Distribution Network, the Guest's price would be $3,157.89.

Owners are paid in full for reservations that check-in within 90 days of booking. For reservations that are booked more than 90 days in advance, Owners are paid 50% at the time of booking, with the balance due 11 weeks prior to check-in. Initial payments are typically issued within 48 business hours of a reservation being finalized.

All listings must be posted accurately and availability needs to be kept up-to-date. If your reservation rents elsewhere, please deactivate your VacationCandy listing immediately. The Guest Price listed with VacationCandy must be equal to or lower than any other non-VacationCandy listing that you have for that reservation. Owners must respond to and confirm booking requests within 24 hours.

Please be sure to list the view type as it is shown on the resort's confirmation letter. We want to ensure that our Guests expectations are met, so the view type must be accurate. If your view type is not guaranteed, please select the lowest view category within the dropdown selection.

The view types that display in the View dropdown menu are the only views available to list on VacationCandy. We base the view categories based off of each resort's guaranteed view types. If you have any questions regarding the available views for a particular resort, please let us know.

VacationCandy does not require listings to be exclusive. Owners are welcome to list inventory on other sites besides VacationCandy. We do require that Owners keep their availability 100% accurate to ensure a positive Guest experience.

If your listing has a guaranteed unit #, as some resorts have, please make sure you are selecting “yes”. In most cases this unit # would be indicated on your resort confirmation letter.

When an Owner adds a listing to VacationCandy’s Owner Dashboard, there will be an option to opt-in to the Expanded Distribution Network for 5% of the rental amount. If an Owner chooses to opt-in, the added listing will gain additional exposure through VacationCandy’s advertising network (examples: Vrbo, HomeAway). The 5% Fee that is charged by these third party advertises is passed along to the listing Owner if and only if the listing rents successfully.

We are unable to list floating inventory. We can only list Owner reservations that have been locked in for specific dates. A resort confirmation is required at the time of booking so that our customer service team can confirm all reservation details prior to processing a Guest payment.

You can use the VacationCandy Owner Dashboard to view your Active Listings and then select the Edit button to update your pricing.

Once a Guest is interested in booking your listing, VacationCandy will reach out to you by email and/or phone to ensure your reservation is still available. Once availability is confirmed and if our Guest would like to proceed with booking, VacationCandy will send you the electronic rental agreement for your review. You will be required to include the resort confirmation # as well as the name that the reservation is listed under so that we can verify the reservation details directly with the resort. Once verified, we will process the guest’s payment. Our Accounting team typically issues Owner payments within 48 business hours of finalizing a reservation. After you receive your initial payment, you will need to add the Guest’s name to the reservation promptly. It’s important to keep in mind that time is of the essence throughout the reservation process. Guests are accustomed to the ever increasingly, instantly bookable modern day way of e-commerce, so it’s critical that Owners do what they can to ensure a swift rental process.

VacationCandy can issue Owner payments through Paypal, ACH bank transfer or check. The majority of Owners prefer to receive funds through Paypal. Paypal is the quickest method, but Paypal does charge Owners a fee to receive the funds. The fee is typically 3%, but Owners should check with Paypal to confirm. ACH bank transfers usually take 2-3 banking business days for an Owner to receive in their account. A check sent by USPS is also an option but can take 5-7 business days for an Owner to receive.